WONS SMS
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Questions about a message that did not arrive, an invoice, a sender ID, or whether this will do what you need.
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If a message did not arrive, send us the message ID from your log — it is on every row and on the message's own page. With that we can see exactly what the carrier said, and without it we are guessing.
Before you write
A message showing submitted has been accepted by a carrier but not yet confirmed to a handset — that is normal and often resolves within minutes. A failed message has already been refunded automatically; you do not need to ask for the credit back.